Frequently Asked Questions
Four Paws has compiled the following list of the most frequently asked questions for our services. If your questions are not answered, please feel contact our knowledgeable staff.
Q:
Why should I use a pet sitter?
A: The pet remains in his or her familiar, secure environment.
The pet follows his or her customary diet and exercise routine. The pet is not exposed
to illness of other animals. Most importantly, the
pet receives love and personal attention while you are away.
Q:
What do you do on a visit?
A: Our visits are either 30 or 45 minutes and include:
Feeding per your instructions, fresh water, dogs walked, love and
play time, brushing, litter box cleaned, bird cage cleaned,
medication given if needed, mail and newspaper brought in, plants
watered, lights on and off. Lots of TLC.
A daily journal will be left so you know how
your pet was while you were away.
Q:
What information do I need to provide at the initial consultation?
A: Prior to the consultation; you will need to register on our site.
We will then have all the information we need about your pets
allowing us to spend the consultation time getting to know you and
your pets and seeing their routine.
Q:
What hours do you provide services?
A: Visits are generally between 7:00 am to 9:00 pm. Other times can
be arranged.
Overnight visits are also available from 7:00 pm to 7:00 am.
We will also provide 24 hour overnight visits.
Q:
What areas do you cover?
A: Currently we cover Cary, Raleigh, Apex , Holly Springs, Morrisville,
Garner, and Wake Forest. (Wake County)
Q:
What experience do you have with pets?
A: Lois Kelly, owner, has worked as a veterinary technician and has gone
through current first aid and CPR training. Dogs, cats, birds, hamsters, guinea pigs,
gerbils, fish, ferrets, turtles, iguanas and even a goat have been
her pets. All our pet sitters are very caring, have pets of their
own and a have huge love of animals. All of our sitters are
professional and very well qualified.
Q:
Can you let me know how my pet is doing while I'm away?
A: Yes, we would be glad to give you e-mail or
voice mail updates or even text messages. Of course you are welcome
to call us at any time as well!
Q:
Do you charge a holiday fee?
A: Yes, we do on the actual holiday itself.
Four Paws observes the following Holidays: New Years Eve, New Years Day,
Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving,
Christmas Eve, Christmas Day.
There will be a $7 or $10 holiday fee depending on the number of visits on the above days.
Q:
Are you insured and bonded?
A: Yes. All of our sitters are insured and bonded through Four Paws
Pet Sitting Services.
Q:
When should I give a key to my sitter?
A: Most clients give their sitter a key during the initial
consultation. If this is not possible, we will be glad to pick it up
for an additional charge of $10. We will be happy to keep your key on
file for future trips. Just give us a call and you'll be ready to
go.
We also ask for 2 keys so the sitter can have one and we can keep one in a locked box on file in the office for emergencies.
Q: How is payment handled?
A 50% payment is due at the time of your consultation to hold your reservation. In the future 50% will be due when you make your reservations. The remaining 50% is due at the beginning of the service.
You may mail a check or pay with MasterCard or VISA.
Q:
Where do I mail my payment?
A: You may mail your payment to:
Four Paws Pet Sitting
6428 Brandywine Road
Raleigh, NC 27607.
Q: What is your cancellation policy?
A: We have a 7-day
cancellation policy for vacation visits and overnight visits. Please
call or e-mail us 7 days before your departure if you need to cancel
in order to get a full refund. Cancellations less than 7days before
your departure are subject to a 50% cancellation fee. Cancellations
made less than 3 days before your departure are subject to a 100%
cancellation fee unless we are able to fill the spot that you had
previously booked with your sitter.
We have a 24 hour cancellation policy for mid-day walks, dog walks
and pet taxi services. First cancellation within 24 hours of a
scheduled visit is subject to a $10 charge. All subsequent
cancellations within 24 hours of a scheduled visit are subject to
the full charge.